Order delicious Cakes and Bakes online, and they will be delivered straight to your door!

My postal boxes are freshly prepared, lovingly packaged, and shipped with care. I use Royal Mail Tracked 24 for fast, reliable delivery, so you can enjoy your treats in no time.

Allergies

Please note that I cannot accommodate allergies, so I kindly ask that you do not order. Please see all ingredients and allergen information for each item you order. For mystery boxes, each item will come with an ingredients and allergens list. If you have any question with regard to allergies, please contact me before you place your order.

 Shipping Information

📦 Freshly Prepared & Carefully Packaged
All my postal boxes are made to order and sent with care.

🗓️ Shipping Day: Every Friday
Order Cut off Date: Menu released every Saturday, order cut off is every Tuesday, ready for cakes and bakes to be made and packed ready for Friday Delivery.
📍 Delivery Method: Royal Mail Tracked 24 – from £4.99
📮 Where We Ship: Across the UK

Delivery Policy

At Kerry’s Cakes and Bakes, I strive to ensure that all of my products reach you in perfect condition and in a timely manner.

Shipping Method: I ship all orders via Royal Mail Tracked 24, ensuring a fast and reliable delivery service.

Dispatch Days: Orders are dispatched every Friday.

Menu released every Saturday, order cut off is every Tuesday, ready for cakes and bakes to be made and packed ready for Friday Delivery.

Delivery Locations: We offer delivery throughout the UK.

Delivery Charges: Royal Mail Tracked 24 – from £4.99

Please note that I cannot be held responsible for any delays once the parcel has been handed over to the courier. I always do my best to ensure that your order is delivered promptly.

Returns & Refunds Policy

At Kerry’s Cakes and Bakes, I take great pride in the quality of my products and ensure they are carefully packaged and dispatched to you with the utmost care. As all of my products are perishable and made fresh to order, I do not accept returns.

However, if your parcel arrives damaged, please contact me within 1-2 days of receiving the delivery. I will be happy to assist you and ensure that you are completely satisfied with your order. Please include any relevant photos of the damaged goods and packaging when reaching out to me, so I can address the issue promptly.

Terms & Conditions

By placing an order with Kerry’s Cakes and Bakes, you agree to the following terms and conditions: 

Royal Mail Delivery

It is important your contact details are correct when ordering, if not this will prevent you from getting order delivery updates.

Please provide me with the correct email address & your mobile number.

Please check your email confirmation to make sure all details are correct (house number / postcode etc) and notify me of any changes that need to be made.

Please note once your order is placed, I cannot guarantee we can change the delivery address.

If a delivery address is incorrect, I cannot be held responsible once the parcel leaves us.

The Royal Mail Tracked 24 service means that your parcel will not be posted through your letterbox (it wont fit). If you aren’t going to be at the shipping address, you can go on the tracking email / text you get from Royal Mail and select a ‘safe place’ a ‘neighbour’ or to re arrange a delivery or collect from your local collection point instead.

Further help please contact us.

Note: In the following points, ‘the delivery company’ refers to Royal Mail.

Once your order is dispatched, you will receive an email/SMS from the delivery company containing your tracking details. Email/SMS will be sent if you have provided the details at checkout.

If the parcel has been delivered as laid out by our terms, I do not accept any responsibility for the cost of the goods. If a proof of delivery is provided, I cannot make a claim.

The products will be your responsibility from the time you accept delivery of your parcel.

The customer is also responsible for ensuring that the provided delivery address can be delivered to by the delivery company.

Our products are shipped using the Tracked 24 delivery service so in 99% of cases, your parcel will arrive the day after dispatch. I am unable to accept any responsibility for any unforeseen delays within the delivery company’s network which could slow down the delivery of your parcel.

Everything that leaves me is thoroughly checked and I make sure it meets my high standards in all ways. However, once your box leaves my premises and it is in transit, it is out of my hands. Cakes and Bakes and the packaging can sometimes get damaged during transit which I cannot be held responsible for.

Weather conditions can also affect the goods during transit. Chocolate and fillings melt in the warmer temperatures, which can effect the way the products look and can get more easily damaged. If you’re not happy with these terms please do not order as we cannot be held responsible.

My deliveries are made according to the delivery company’s guidelines.

Please note: I can only make a claim with Royal mail once 7 WORKING DAYS has passed since the day your parcel was dispatched from us. I cannot physically do anything until this time has passed. I only have the same tracking information you do.

Please note: Bespoke cake orders are available for local collection and delivery only. Unfortunately, I cannot offer postal delivery as I am unable to guarantee their safe arrival. Thank you for your understanding!

Cake Care

My cakes and bakes are freshly baked and best enjoyed within 5 days of purchase.

Any items with a use by date will be displayed on your order.
To keep them at their best, store in a cool, dry place — or freeze for up to 2 months.